Dastak - Doorstep Services 2.2.0

Introducing Maryam ki Dastak - a pioneering mobile application that enables citizens to conveniently request government services directly at their homes through dedicated Facilitators. This innovation is revolutionizing public service delivery throughout the province of Punjab.

• New Domicile Application
• Birth Certificate
• Death Certificate
• Marriage Certificate
• Divorce Certificate
• Property Tax Payment
• Token Tax Payment
• e-Stamping
• New Vehicle Registration
• Transfer of Vehicle Ownership Application
• Character Certificates
• Police Verifications
• And Many More..

This service simplifies the process for citizens by allowing them to request a variety of public services from multiple departments at their convenience and chosen time slot, eliminating unnecessary hassles.

The operational process is straightforward:

1. Citizens schedule a visit from a Dastak Representative through the web portal or mobile app.
2. Citizens receive public services at their doorstep with the help of the Dastak Representative.
3. The Dastak Representative ensures the successful completion of the service and receives a commission.
4. Various payment options are available, including IBFT, JazzCash, EasyPaisa, Cash on Delivery (COD), and PSID.
5. Citizens can rate the service provided by Dastak Representatives.

The key benefits of Maryam ki Dastak include:

• Enhanced accessibility and convenience for citizens, particularly those with physical limitations, by eliminating the need to visit government offices, thus saving time and effort.
• Improved efficiency by reducing the foot traffic at government offices through an alternative channel for public service delivery.
• Commitment to governance and transparency by enhancing accountability and transparency in service provision, thereby minimizing opportunities for corruption.

The initiative is supported by a dedicated call center to provide immediate assistance to citizens when needed. Facilitators are carefully selected and undergo rigorous training and screening processes to ensure reliability and professionalism in every transaction.

We value your feedback as it drives our commitment to continuous enhancement. Your input plays a vital role in improving our services. Maryam ki Dastak is currently available in Lahore, Punjab, with plans to expand to additional districts soon.